Orders must be placed AT LEAST 72 hours in advance of delivery date. We cut the flowers as close to ship date as possible, so this time allows us to make sure you get the freshest stems!
In addition, keep in mind that peonies take 24-48 hours to open up after they arrive, so plan accordingly and order your flower box with ample time for the buds to open. Click here for more information on peony care.
For weekend events, we highly recommend shipping on the Monday prior to the event.The flowers can be conditioned to open slowly in a cooler or rapidly at room temperature in time for an upcoming event. For more information on conditioning your peonies, click here.
How do I change an order I already made?
To make changes to an order, such as changing delivery date or shipping address, please contact us at alaskabeautypeony@gmail.com. For faster service, please include:
Subject Line: Your order # - Change Request
Body: Description of your requested changes
We aim to respond to customer requests within 24 hours.
Do I have to pay tax?
For flower boxes and individual varieties, tax is included in price. For our Peony-Inspired gifts, taxes are based on Alaska state and the state of your shipping address. If your shipping state, county, or city charges tax for products purchased from a business based in Alaska state, then you will be charged tax based on those rates. Note that some states charge tax on shipping.
We guarantee our Alaska peonies. Should your peonies arrive in a damaged condition, please contact us within 24 hours of receiving your order at alaskabeautypeony@gmail.com. For faster service, please include:
Subject Line:Your order #- Damage Order
Body: Description of the problem, and photos of damage.
We aim to respond to customer requests within 24 hours.
I am a professional florist, can I order wholesale?
We love working with florists! We have created the Wholesale Box to accommodate any florist's needs. Boxes start at 50 stem up to 200 stems and reflect wholesale pricing.
Our short season in Alaska is very dependent on weather and climate. Sometimes the ground is still frozen through June, which delays our season. It's just a part of the joys flower farming above the arctic circle. Unsurprisingly, the peony harvest follows the same pattern as the salmon run in our Cook Inlet.
More often that not we can expect that fresh cut peonies will begin shipping the from 4th of July through mid-August.
Can I order flowers for a September or October ship date?
We have a very short growing and harvest season in Alaska, so by late August, our peonies are pretty much finished. By September and October we no longer have inventory available.
Why can't I order specific varieties?
Because of the unpredictability of our peony season in Alaska, we are no longer selling stems based on specific varieties. Instead, please check out our Wholesale Box. If you would like to request a specific variety in the box, please leave us a note in the gift note section at checkout and we will do our best to accommodate your request.
SHIPPING
When will my flowers be delivered?
We ship all our flowers UPS Next Day Air to ensure that your flowers are delivered before noon the next day.
When ordering, please choose the SHIP DATE. You should expect to receive your flowers the following day. We ship Monday - Thursday for deliveries Tuesday - Friday.
If they arrive late, please contact us atalaskabeautypeony@gmail.com. For faster service, please include:
Subject Line:Your order #- Late Shipment
Body: Description of the problem
We aim to respond to customer requests within 24 hours.
Have my flowers shipped?
When you place an order, our system will send you an confirmation email. When your flowers are packed and ready for shipping, you will receive another email with tracking info for UPS.
Sometimes this confirmation and tracking emails can land in your SPAM folder. Please check there first.
If you still have not received a tracking email, please contact us atalaskabeautypeony@gmail.com. For faster service, please include:
Subject Line:Your order #- Need Tracking
Body: Description of the problem.
We aim to respond to customer requests within 24 hours.
Where are my flowers?
All our flowers ship UPS Next Day Air. You should receive an email with tracking once the box is packed and ready for shipping. The email will link you to the UPS tracking page.
Sometimes the UPS website encounters glitches, so the tracking updates are delayed. Once the box has been shipped, we ask that customers get in touch with your local UPS location to get more information on the location of your package.
If you still encounter issues, please contact us atalaskabeautypeony@gmail.com. For faster service, please include:
Subject Line:Your order #- Shipping Issue
Body: Description of the problem.
We aim to respond to customer requests within 24 hours.
What do I do if UPS delivered a damaged box?
If your order was damaged in shipping, please contact us immediately at alaskabeautypeony@gmail.com. For faster service, please include:
Subject Line:Your order #- Damaged Order
Body: Description of the problem, and pictures of the damaged box and flowers.
We aim to respond to customer requests within 24 hours.
Do you ship outside the Continental US?
For shipments to Alaska, or Hawaii, please contact us at alaskabeautypeony@gmail.com. For faster service, please include:
Subject Line: Shipping to (your location)
Body: Items you would like to purchase and shipping address.
We aim to respond to customer requests within 24 hours.
At the moment, we are unable to ship internationally outside of US.
How are flowers shipped?
Orders are shipped UPS Next Day Air to physical addresses only. Once the order has been packed, you will receive an email with tracking information via UPS.
We ship Monday - Thursday for guaranteed NEXT DAY delivery before noon in the Continental US + Alaska.
Please be sure that someone is available to receive shipment. We are not responsible for shipments left out in the elements.
How are the flowers packaged?
Each 24” stem is hand cut and packed with care. You will receive your stems with the flower unopened.
Orders are individually processed and packed in a sturdy box with soft padding material and gel packs to ensure that your flowers arrive in good condition.
Peony care instructions are included. It takes approximately 1-3 days for the flowers to full open after they arrive.
Check out the video below to see how we package the flowers:
Bowl of Cream is tremendous white but may have a blush tinge. A cold Spring may result in blush tinge which usually fades to white as the flower opens.
If you want the best of our in-season white peonies, check out our White Peony Box.
If you want the best of our in-season red peonies, check out our Red Peony Box.
What should I expect after I receive my peonies?
We cut our peonies as close to ship date as possible to give you the freshest stems possible. Keep in mind that peonies take 24-48 hours to open up after they arrive, so plan accordingly and order your flower box with ample time for the buds to open.
We ship each box with a "peony care" instruction card that give you tips and tricks to caring for your new flowers. You can also reference the care instructions here.
How do your gift cards work?
You can purchase a gift card here. Once your purchase is complete, you will receive an email with a unique gift card code. To redeem the gift card, enter code in "discount or gift card code" box in cart at checkout.
If you are sending this gift card to a special someone, you can enter their email and shipping info at checkout and they will receive the email code. If you would like to send different cards to multiple people, please make separate transactions.
I plan on visiting Homer in the summer, I can take a farm tour?
Absolutely! We offer our Peonies & Pints tour annually. Reserve your tickets on our website. Tours sell out quickly, so check back for added dates throughout the summer.
Do you have a retail store in Homer?
We do not have a public storefront in Homer, with regular hours. However, you can make local orders through our website for pick up at our pack house during designated hours.
In addition, you can find our flowers through the following florists in town: